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Welcome to My Dazzling Decor
Please note that order cancellation can be requested within 24 hour window of the order being placed or up to before product shipment. Cancellation requests received after 24 hours, or after the Order has been shipped, is subject to denial. You can always request a return after you’ve received the product. To cancel your order, please email help@mydazzlingdecor.us. To be eligible for a ret, the following criteria must be met. 1. That the request is made within 10 days of package delivery.2. That all items are are inspected upon arrival. Items must be sent back unused in Thee order that it was received and in the original packaging in order to obtain a full refund. 3. The customer is responsible for all returned shipping costs if the item(s) do or does not suit their needs and/ or likes. A few examples would be If an item was mistakenly ordered, the color or quality is not of the customer’s preference or didn’t fit a specific need, etc. 4. If the item(s) arrived in a damaged or defective condition, MyDazzlingDecor will bare the cost of replacement shipping. We reserve the right to to send a replacement for any damaged item (s) before we issue a refund. 5. You’ll also need the receipt or proof of purchase. NOTE THAT ALL CLAIMS MUST BE MADE WITHIN 10 DAYS OF PRODUCT DELIVERY. Any claims made after 10 days will not be accepted. Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong items so that we can evaluate the issue and make it right. If an item arrives with a manufacturing defect or damage caused in transit, contact CUSTOMER SERVICE IMMEDIATELY at help@mydazzlingdecor.us. We’ll ask for photos to determine the best course of action. All claims must be made within 7 days of delivery. Any claims made after 7 days will not be accepted. MyDazzlingDecor reserves the right to decline returns or exchanges of items that are not in as- new condition due to damage or misuse by the customer. MyDazzlingDecor also reserves the right to decline returns or exchanges not made within the 7-day period. For further information on our return policy, please contact Customer Service at help@mydazzlingdecor.us to speak with any of our Team Members during business hours our business hours are Monday through Friday, 9.30am-5.00 PM EST EXCEPTIONS/NON- RETURNABLE ITEMSCertain types of items cannot be returned, like perishable goods (such as flowers, plants), custom products ( such as special orders or personalized items). Unfortunately, items like sale items or gift cards cannot be accepted. EXCHANGESThe fastest way to ensure you get what you want is to return the item you have, and once the item is accepted, make a separate purchase for the new item. EUROPEAN UNION 14-DAY COOLING OFF PERIODNotwithstanding the above, if the merchandise is being shipped into the European Union, you the right to to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. RefundsWe’ll notify you once we’ve accepted and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 busines days have passed since we approved your return please contact us at help@mydazzlingdecor.us. Custom OrdersCustom orders are manufactured especially for you, which is why we do NOT accept cancellations, exchanges, or returns. Vendor ship times vary. We have only provided you with an estimated shipping time.
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